Up Close in Conwy: Deganwy Co-op Store Manager Natalie Shaw

Conwy Nub News aims to support our community, promoting shops, businesses, charities, clubs and sports groups.

We will be profiling some of these businesses and organisations regularly in a feature called 'Up Close in Conwy'.

We caught up with Deganwy Co-op’s store manager Natalie Shaw. Natalie told Conwy Nub News what it’s like to work for Co-op and about her background, having moved to the Deganwy store back in July.

“I’ve been with Co-op for 12 years now,” said Natalie.

“It was my first proper job, and I’ve been here ever since. I started in the Holyhead store, and I was there for three years. I was a seasonal temp, but I showed quite a good initiative, and so I was made supervisor, and then I moved store to Benllech where I was for nine years up until last year. I was then seconded as a manager in Deganwy last July, and I passed the interview, so I’m officially the store manager now.”

Natalie explained how she admired the Co-op’s community values and ethos.

“After I got the application form to apply for a job with Co-op, I did a bit of digging about the company’s core values and their morals, and they really stood out to me,” she said.

“Once I was employed and I learnt about the job, I saw how Co-op outshines its competitors. It’s a really nice place to work.”

And since the pandemic, Natalie said the store had gone to even greater lengths to ensure their customers were well looked after, citing the store’s Membership App as evidence. The app allows customers to donate 2p of every pound spent on Co-op own-brand products to a local cause.

“Co-op has always been about the community, but this has definitely been highlighted the last four or five years, especially with the Membership App that came out a few years ago, and since COVID has been around, Co-op has been very community orientated,” said Natalie.

“Before I moved here, I know the store was doing home deliveries within walking distance to people who were shielding. There was a helpline that Co-op assisted with. People could make an order, and it would be delivered on foot. That happened for a couple of months, and at Christmas just gone, we’ve had Little Acts of Christmas Spirit where we had an allowance in store and we would give little gifts out to customers to say thank you for staying with us. They really liked that.”

She added: “The best part of my job is having the opportunity to work in different stores and meet new people. I enjoy getting to know all the locals and their backgrounds and how they like shopping local.”

When Co-op Members buy own-brand products and services, 2p for every £1 spent goes to support local causes and community organisations. To find out more about Membership, follow the link here

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